Jobs in India/KOLKATA


Maven Infotech ( View company details )

                             

Business location(s) :
India / KOLKATA
Job title :
Customer Support | Maintenance / Computer H/W /
Qualification :
Post Graduate /
Experience :
0 - years
Skills
 gOOD LEADERSHIP SKILL
Salary

Job Location

KOLKATA

Description

PROCESS MANAGER

Process Managers are effective change agents. It also requires the ability to change the hearts and minds of employees affected by the change.

JOB DESCRIPTION:
To supervise so that sales happens. Take supervisor calls.
Look after the OJT batch on floor.
Should be responsible for providing excellent customer service and determine the needs of the client.
To Implement and oversee the quality of deliverables.
Manage team relationships effectively to ensure exceptional performance
He/she should also possess strong problem-solving, ability to exercise sound judgment.
Should know how to mentor staff and are extremely knowledgeable of process management,
They should be able to multi-task and decipher statistical reports; and have the patience to deal with issues involving both customers and the workforce.
Co ordinate with Team Leader, team members, On call Supervisor and agents.
Should know how to Identify manpower including performer and non performer
Ability to make a non performer to a performer
One should also control attrition on floor.
DESIRED PROFILE:
Excellent Communication skills in English
Should be goal oriented
Positive Attitude
Good Lateral thinking
Cognitive skills
Ability to handle pressure at work
Target Achievement
QUALIFICATION:
Graduate with good communication in English
Should have exposure in BPO outbound
ADDITIONAL BENEFITS:
Fixed off on Saturday & Sunday.
Free Pick up and drop facilities provided for the employees both ways.
8 hours shift (fixed shift available)
Lucrative incentives
Complimentary Lunch/ Dinner
Pantry / Cafeteria facilities are available.
Salary : Best in the industry


Contact Details
Contact at the below given numbers
9883011122, 9038762161, 8697657486, 9830933443,9163139487, 9830933553, 9830531292,

Address:
Maven Infotech Pvt.Ltd.(International BPO)
Eco space Business Park
Block 4A, 2nd Floor, Action Area- II
New Town, Rajarhat
Kol - 700-156
Website: www.mavenindia.org











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